Loading…
Online Orders (under Warehouse) is where you ship Shopify orders that go out from the warehouse. Pick the order on the floor, create the carrier shipment, print the label, and the Shopify order is marked fulfilled with tracking — you never open Shopify. (Orders for in-store pickup stay in Store Ops.)
Tap Sync to pull the latest, then open an order in the To ship list. Each line shows its 📍 bin location so anyone can find it. Pick the items; for anything out of stock tap Not avail. (or just pick fewer than ordered).
Then Ship & fulfil: Stokk ships to the exact carrier and pickup point the customer chose at checkout — you only set the number of parcels. The label prints (or downloads), and the Shopify order is fulfilled with the tracking number, so the customer gets the carrier's notification. The order moves to Shipped.
If you can't fill everything, ship what you have: items flagged Not avail. (or picked short, e.g. 3 of 4) are left off the shipment. Shopify records a partial fulfilment for what shipped; the rest stays unfulfilled for you to refund or cancel in Shopify. If nothing is available, there's no shipment — handle the whole order in Shopify.
The order shows the shipment's status with Label (reprint / download), Track, and ↻to refresh status. If the Shopify fulfilment didn't go through, a Push to Shopify button retries it. Need a different point or carrier? Use Ship manually instead.